Cloud Computing Outlook

3 Ways Cloud Telephony Helps SMEs

By Cloud Computing Outlook | Tuesday, December 24, 2019

The reach and extent of cloud telephony is growing exponentially. Switching to cloud telephony is as simple as it sounds. It does not need any technical expertise or additional infrastructure. Here are few benefits of cloud telephony

Fremont, CA: Cloud computing has been regarded as the next big thing, and Cloud telephony is no exception to it. The reach and extent of cloud telephony is growing exponentially. Gartner reported that the industry is estimated to be valued somewhere around $383 billion by 2020. PBX system has gone outdated with the emergence of new technologies which has changed the ways of communication significantly. Switching to cloud telephony is as simple as it sounds. It does not need any technical expertise or additional infrastructure.

Small and medium-sized enterprises' (SMEs) top priorities are to increase sales and improve efficiency. Cloud telephony service has everything to offer with all the opportunities to achieve this with scalability, faster productivity, and faster growth. It is a perfect way to enter new markets, reach a more extensive customer base and increase profits. Here are a few benefits of Cloud telephony:

Higher Productivity

Adopting cloud telephony's service, i.e. virtual call responsive system ensures that not a single call from a customer goes missed. Cloud telephony helps a company to connect to its customer at any time, from anywhere. Whether travelling on a business trip or stuck in traffic, one can answer the call anytime conveniently, which ensures that one is available for their customers whenever they needed, increasing the firm's productivity.

Cost-EffectiveTop Cloud Communications Solution Companies

Cloud telephony doesn't require any installation and regular updating of equipment which saves a lot of money for the company. SMEs with smaller budgets are not able to effectively communicate with their customers, which stands as a hindrance to successful marketing campaigns, thus lowering the sales. Cloud adoption saves nearly 70 percent as compared to the traditional PBX systems. Cloud telephony, with its unique features like quick installation, low maintenance, negligible set-up costs, and technologically advanced systems helps SMEs get the highest ROI.

Call Analytics

Through cloud telephony, one can get access to comprehensive information of each call, and SMS received/ sent. The system continuously spawns information on average call time, call volumes, cost per call, missed calls, and so on. This gives SMEs an option to keep track of every consumer and also record each agent's performance. In such a way, firms can simply identify areas of improvement and know precisely what objectives to set next. It also helps provide detailed feedback and guidance for employees to improve their performance, thus, making the communications as handy for the customer as possible.

See also: Top Cloud Solution Companies

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